What We Do For You

Over the years, our customers have told us what they value most about the Croc. We have distilled your comments into 11, no-nonsense ways that we do it better than the other guys. We call them...

The Crocodile Commandments

Commandment #1..."We Are Croc-y...And That's No Crock!"

We are easy to work with- plain and simple.

People ask us: "How can you be sooo Croc-y?" It's all by design, actually. 66% of EVERY Crocodile performance review is based upon behavior with customers and coworkers. We'll even send you a FREE copy of this appraisal if you are interested! EVERYBODY in the company performs a minimum of 2 Acts of Croc-yness each and every day. These acts reinforce our emphasis on exceeding expectations. We do it... more fun, more different, more daring, more graciously, more new, more deliciously. More, more, more.

Some examples could be... giving out a cup of a delicious new soup, hauling in your video equipment when you are running behind schedule, or maybe just an extra smile! 

We go overboard to make everything we do for you easy, effortless and enjoyable .  

Commandment #2..."The Rulers Of Reliability"

We will be there on time, period.

We have perfected our systems over the last 17 years and we focus our services on a tight 7 mile radius to make sure that we are always close by. Ask for a copy of our delivery schedule which takes into account the 4 major risk factors to on time delivery; traffic, personalities, building nuances and inter-office communications.

The average age of our delivery vehicles is 1.8 years...the youngest in the business(this means our vehicles are much less likey to break down delivering your food). The average tenure of our staff is 4.6 years (this helps us get it consistently right because we have the experience others may lack). We pay our people 30% above the industry average(we can attract smarter people who are more detail-oriented and much less likely tio make mistakes).

But what happens if you aren't there, you ask? HERE IS OUR IRON-CLAD GUARANTEE.  If, for whatever reason, you are unhappy, we offer a FREE CATERED EVENT and a FULL REFUND! You are the sole judge and jury! But this probably won't happen to you. Last year, out of 5667 catered events we paid out only 3 times!  

Commandment #3... "Businesses are our ONLY Business!¨

Catering to corporations  is our specialty. This is important to you (and your company) because you can't afford a caterer who puts out the second string employees on the weekdays because their superstars are burnt out from working weekends and weddings.

Crocodile managers(four of 'em) are on hand EVERY business day, Monday through Friday, to make sure things are always AMAZING! Our menus (and systems) are designed with the 3 essential criteria of business meeting food planning in mind..

 ...IT MUST BE fresh and plentiful and ontime 
 ...Your caterer must pay attention to special needs and menu requests.
 ...You better have an IRON CLAD GUARANTEE!  

Commandment #4..."Crocodiles Feed On Feedback!"

We will hear your special concerns. A manager will call and confirm each and every catered event the day before your event to make sure everyone is on the same page. The day of your event, each order is TRIPLE CHECKED for accuracy and attention to detail.

We do daily satisfaction calls to see how things are going. And we love it when you complain... because negative feedback is truly a special gift that helps us get better

We don't hide from the truth! Please call me (that Kurt, the owner) on my cell phone 610-405-1259 if you ever have any suggestions, problems or ideas. And my email address is kurt@croccater.com

Commandment #5..."The Administrators Of Excellence"

When you sign on with the Croc, you will be assigned an account rep to handle your initial orders. A manager will personally make your first delivery to make sure everything is exactly the way you want it. We offer volume pricing discounts for each order(these are clearly stated on our website, no need to play the "negotiation" game). If you need help with further pricing questions, call Kurt on his cell at 610-405-1259.

When you place your order by phone or email, we send you an invoice and confirmation immediately. The morning before your event, we call you up on the phone to double check on things.  

We will treat your special requests as opportunities to do something special... not as a pain-in-the-butt( for special dietary requests, go to our home page and click on the "Micro-manager menu)."

Years ago, we got tired of burnt out, frustrated managers checking every last detail endlessly and still screwing them up. And we get the details right in a whole new way that makes it fun. Here is an example of how to remember the paper products for lunch- which could be pretty damn boring if you think about it. But we make it FUN! We have invented a  "buzz word"...PiNK FoCCus- which is an acronym for plates, napkins, knives, forks, chips, condiments and serving utensils. 

Want to hear more? We offer excellent training seminars on BSD as part of our Crocodile College corporate training menu! Call Kurt Linneman at 610-405-1259 for details.

Commandment #6 "Our Crocateers Are Without Peer!"

Of course you are concerened about who will be serving your food? We don't have delivery people, we have an elite force of specially trained Croc-ateers! This special group is selected for personality and intelligence and then put through our rigorous "Have Perfect People" training program which covers customer service, marketing, culinary arts and much, much, more(see haveperfectpeople.com).

We pay the highest starting wage in the business($15/hour). In addition to a formal tuition plan, we offer our people a unique self study, learn-while-you-earn plan which is truly THE ONLY ONE OF ITS KIND! Go to our home page and click on "Work For Us" for full details.

 Commandment # 7..."We Answer To A Higher Calling" 

You want to work with an honest, reputable company. No B.S., no funny business. Someone you can trust.

Look no further. We are no fly-by-night caterer working out of the back of their house.Crocodile has been in business since 1988 and strives to do business the right way. 

We offer our employees free yoga classes in selfless service, for crying out loud. We use organic dairy and produce when we can to protect ourselves and our environment. Not because we have too...  we do it because we want to.

We sponsor a scholarship program with Penn State University in Leadership and are the champions of other worthy causes. Do you need help with your special cause?Any suggestions for ways that Crocodile can help the community are gratefully appreciated. Forward ideas to kurt@croccater.com

Commandment #8..."We Look Marvelous... And You Will, Too"

You want to be sure everything is going to look really good.Well, have no fear.

...All deliveries arrive in colorful, logo-ed trucks. Check them out!
...Our Crocateers are always neat and clean wearing colorful Croc-y uniforms  
...Our buffets have been tested, analyzed, photographed and tested some more. We have a 57 page presentation manual we use for ongoing training.
...And just look at our afternoon breaks- they are more like gorgeous gift baskets, not like some lame tray of snacks other caterers might try to give you. Any time you would like to see a sample, just call and make an appointment and one of our wonderful managers will come to your office! 

Commandment #9..."The Freshest Lettuce On The Planet."

You need a caterer to treat your account like extra special.

At Crocodile, we believe in thinking about EVERYTHING in remarkable terms- and this includes you! Don't believe it? Make a reservation to come on in and watch our unique training video "The Freshest Lettuce on the Planet." See for yourself! It is a memorable way of handling possibility thinking from Crocodile's quirky but insightful angle. 

You will never look at lettuce the same way again!

Commandment #10..."Fresh Ideas Baked Up Daily!"    

Who wants to get bored get with their caterer? Many caterers rely on pre-packaged, commercially processed foods.  Not so at the Croc. We prep our food from scratch. And Master Executive Chef and owner, Kurt Linneman is always pushing everybody forward with new ideas and teaching methods.

Our website can be changed in house which gives us the ability to change the menus frequently. We send out frequent emails with daily specials.Need something special? Give us a call! With a few days notice, we are up to anything. At Crocodile, our company mission statement is"To teach others to create work that is joyful, productive and inspirational."

Commandment #11..."Our Price Is Nice."

Of course you want fair value.

Although we are not the lowest priced corporate caterer...we are the most sought after! This is the ultimate, hard core proof that we offer tremendous value to you!

We know that the most important thing to you is NO PROBLEMS WHATSOEVER! Let's face it, the cheapest solution ia almost NEVER the most reliable, the tastiest, the simplest, the easiest or the most fun.  

Let us do it for you. You're gonna LOVE it.